Monday, February 25, 2008

What a day today has been, I am seriously ready for the kids to be in bed so I can have just a moment of quiet time before I go to bed myself. I have never in my life been so frustrated with Doctor's offices! WTF, why can't the receptionists do their jobs? Cody had an appointment this afternoon ( more on that in a minute) and just before I pull into the hospital Dale calls. He is super pissed, he just got off the phone with Dr. A's office and DHS (we have state health insurance) is refusing to pay for B's visits to Boston because they have no paperwork. Uggghhhh! To make a long story short, I sat in the office for about 45 minutes while phone calls were made to to different offices in Boston and to DHS and as it turns out they need 30 days to process the referral so they won't cover her geneticist appointment, which is tomorrow! I don't understand, how hard is it to fax over one piece of paper from one office to the next? And it's not just the office here in Maine, there is lack of communication between the offices in Boston as well. If we canceled the appointment we would still be charged for the hotel room we reserved and we'd have to wait at least 30 days for another appointment. Dale has taken time off from work and I've had to reschedule two of our regular therapy appointments to make plans to go. Why should we be the ones who have to run all the way to Portland to pick up her MRI images cause they never sent them, why should we have to go to the Drs. office to pick up the referral when her appt had been scheduled for a month, shouldn't that have been done already? Unreal. So, we are going anyways I guess and will have to pay for it out of pocket.

And poor Cody, he has Pilonidal Abscess, which in plain English is an abscess on your butt crack. He had to have it lanced today and we go back Wednesday and will need to schedule him for surgery. The surgeon said it's very deep and the "pocket" as he put it needs to be removed completely. Ouch! Poor kid was so humiliated and in so much pain he could barely walk. The Dr. said it was caused by an ingrown hair, I think he will take up shaving his ass crack after this ordeal. :P


Kitty said...

I know what you mean the whole system seems so incompetenet like noone cares at all! I tell ya insurance companies are evil-I know ours is! Sorry you have to deal with all the frustartion on top of everything else!

Minilegs said...

Dr's offices get scarier for me over time because I've heard so many horror stories about their lack of organization, etc. Poor Cody, I know a couple of people that have had that and it's not pretty